Get a free consultation
Terms & Conditions

Terms & Conditions

Last updated: June 2, 2026

Introduction / Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by GHL Prime LLC (“GHL Prime,” “we,” “us,” or “our”), located at ghlprime.com, and your engagement of our services. By accessing the website or engaging us for services, you (“you,” “Client”) agree to be bound by these Terms. If you do not agree, please do not use the website or our services.

These Terms apply to general use of the website and services. Specific project scopes, deliverables, timelines, and pricing are confirmed separately through written proposals, statements of work, or service agreements. In the event of a conflict between these Terms and a signed agreement, the signed agreement controls for that engagement.

Description of Services

GHL Prime provides GoHighLevel and CRM automation services for agencies, SaaS founders, and businesses. Our services may include GoHighLevel account setup and configuration, workflow and marketing automation, AI chat agents, voice AI, “vibe coding” and custom development, white-label support, and integrations between GoHighLevel and other platforms and tools. The exact services to be provided are defined in the applicable proposal or agreement.

Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement, whether on your own behalf or on behalf of the business you represent. By engaging us, you represent and warrant that you meet these requirements.

Engagements, Quotes & Project Scope

Each engagement begins with a quote, proposal, or statement of work describing the scope of services, deliverables, and estimated timelines. Work outside the agreed scope (“scope changes”) may require a revised quote and may affect timelines and fees. Estimated timelines are good-faith estimates and may be affected by factors outside our control, including the timeliness of Client responses, access, and third-party platforms.

Fees, Billing & Payment

Our services may be offered on an hourly, fixed project, or monthly retainer basis, as specified in the applicable agreement. Unless otherwise agreed in writing, invoices are due upon receipt or by the date stated on the invoice. Late or unpaid balances may result in suspension of work. Fees do not include third-party platform subscriptions, usage charges, or messaging costs, which are the Client's responsibility.

Except where otherwise agreed in writing, fees for completed work are non-refundable, as our services involve time, labor, and resources that cannot be recovered once performed.

Client Responsibilities

You agree to:

  • Provide timely access to the accounts, platforms, credentials, and materials needed to perform the services;
  • Provide accurate, complete, and lawful information and content;
  • Maintain your own accounts and subscriptions on third-party platforms such as GoHighLevel, Twilio, and others, and comply with their terms, including A2P 10DLC registration and messaging compliance requirements;
  • Use our services and any deliverables only for lawful purposes and in compliance with applicable laws, including those governing marketing, privacy, and electronic communications; and
  • Obtain all necessary consents from your own contacts and end users.

Intellectual Property

Subject to full payment, deliverables we create specifically for you under an engagement are licensed or transferred to you as set out in the applicable agreement. We retain ownership of our pre-existing intellectual property, including our methodologies, frameworks, templates, snapshots, code libraries, tools, and know-how, and we may grant you a non-exclusive license to use such pre-existing materials to the extent incorporated into your deliverables. You retain ownership of the content, data, and materials you provide to us.

Third-Party Platforms & Services

Our services often involve third-party platforms such as GoHighLevel, Twilio, and others. We are not affiliated with, endorsed by, or responsible for these third parties, their availability, performance, pricing, or changes to their services. Your use of any third-party platform is subject to that provider's own terms of service and policies, and you are responsible for complying with them. We are not liable for any loss arising from a third-party platform's acts, omissions, outages, or changes.

Confidentiality

Each party may receive confidential information from the other in the course of an engagement. Both parties agree to use such confidential information only for purposes of the engagement and to protect it with reasonable care. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Warranties & Disclaimers

We perform our services in a professional and workmanlike manner. However, except as expressly stated in a signed agreement, our website and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific results, revenue, lead volume, conversion rates, or business outcomes from our services.

Limitation of Liability

To the fullest extent permitted by law, GHL Prime shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to your use of the website or our services. To the fullest extent permitted by law, our total aggregate liability arising out of or related to an engagement shall not exceed the fees actually paid by you to us for the services giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless GHL Prime and its members, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your content, your use of the services or deliverables, your violation of these Terms, your violation of any third-party platform's terms, or your violation of any applicable law or the rights of a third party.

Term & Termination

These Terms remain in effect while you use the website or our services. Either party may terminate an engagement in accordance with the applicable agreement. We may suspend or terminate your access to the website or services at any time for conduct that violates these Terms or applicable law. Upon termination, fees for work performed up to the termination date remain payable, and any provisions intended to survive (including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification) will continue to apply.

Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to them or our services are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws principles. The parties agree to first attempt to resolve any dispute informally by contacting one another. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date at the top of this page. Your continued use of the website or services after changes take effect constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, please contact us:

  • GHL Prime LLC
  • 4801 Lang Ave NE, Suite 110, Albuquerque, NM 87109, USA
  • Email: info@ghlprime.com